Refund policy

Changes and additions to products due to customer convenience
After an order is completed (a sales contract is established), products cannot be changed or added due to the customer's convenience.
Additionally, if you order two or more separate orders, we cannot send them all together in one delivery.

Cancellation due to customer convenience
After an order has been completed (a sales contract has been established), cancellations due to customer convenience are not possible for any order, unless specifically approved by the Company.

Returns due to customer convenience
Except for defective products or incorrectly shipped products, we cannot accept returns or exchanges due to customer convenience.

Product exchange due to initial failure
We take every possible measure to ensure the quality of our products, but in the unlikely event that the delivered product is different from the product you ordered or has a defect such as damage, please contact us within 7 days of receiving the product. Please contact us using the form or info@crowtedhatters.com. We will promptly inform you of the return or exchange.

*If the return is due to a defect in the product, we will pay the return shipping fee. Please send by cash on delivery.
In the following cases, we will not accept any other claims, including returns, even if the product is defective.

・For products opened by the customer
・If the product is damaged, damaged, or soiled by the customer
・If we cannot contact you within 7 days after receiving the product.
・If the product is returned without prior notification
・If the ordered product is different from the user's subjective intentions or expectations.
・Differences between photos, illustrations, etc. of products posted on this shop and the color, shape, etc. that may occur due to the characteristics of the product or individual differences
・External scratches or deformations that occur due to the characteristics of products using natural materials or reused materials that do not cause any functional problems.
・Deterioration or deterioration of the product due to long-term storage at the delivery company due to delays in receiving the product due to the user's convenience
・If the condition of the product is equivalent to or similar to the condition of the product as previously explained in the product introduction.
・Other items that are not recognized as defective due to product characteristics or social conventions

If you cannot receive the product
In the case of delivery to a designated address, if the product is not received due to the customer's convenience within 7 days after the product is delivered to the designated delivery address, the product will be deemed to have been returned. The cost of shipping, returning, storing, etc. the product shall be borne by the customer. Please note that in the case of non-returnable items such as food or sale items, we will dispose of the item and will not refund the item price.